Frequently asked questions

What is Plasticise?

Plasticise is a home exercise program (HEP) app designed by therapists for therapists and clients in neuro, paediatric, and geriatric rehab. It enables therapists to prescribe engaging, personalised programs and allows clients to easily follow, track, and provide feedback on their exercises.

Who is it for?

Plasticise is for physiotherapists, occupational therapists, and exercise physiologists - and their clients. It is designed to support all disciplines in one place.

How do I get access to Plasticise?

Therapists can sign up through our website or by contacting our team directly. Clients will receive a secure invite from their therapist with login instructions.

For therapists:

How do I prescribe a program?

Programs are created during your session with the client, using a simple drag-and-drop interface. You can upload custom videos or use your preloaded content.

Can I see if my client has completed their exercises?

Yes! You’ll have access to a quick overview of program completion as well as detailed insight into any videos or notes they upload as feedback.

Can I use it across multiple devices?

Absolutely. Plasticise works on desktop, tablet, and mobile. Just log in through your browser.

Can I upload my own exercise videos?

Yes. Videos can be uploaded directly to the program and are capped at 50MB per file (about 30 seconds).

For clients:

How do I access my home program?

You will get an email asking you to create a password. Log in using your email address and created password. Make sure to click “save password”. You can now access your exercises, watch videos, and record progress.

Can I give feedback on exercises?

Yes! You can rate your effort, write comments and upload short videos so your therapist can see how you’re going at home.

What if I don’t get an email or forget my password?

Click “Forgot Password” on the login screen and follow the prompts to reset it. If you do not receive an email after clicking on “Forgot Password” contact us on admin@plasticise.app

I don’t have any programs on my dashboard. What do I do?

Get in contact with your therapist and book in an appointment to be prescribed a new program.

How can I get reminded to do my home program?

In the profile tab, you can choose what time you would like to receive a push notification on the days that you have a program prescribed. This will take you straight in so that you can start Plasticising!

General trouble shooting:

I can’t find Plasticise in the app store.

Plasticise is a webapp and not found in the app store. Click on the log in button above and log in or sign up. Make sure you save the webapp onto your homescreen for easy access.

On iphone I can’t add the webapp to my homescreen. What do I do?

Make sure you are using the latest iphone software. Go to settings -> general -> software update and update your phone.

How do I add Plasticise to my homescreen?

Iphone (Safari)

- Open the plasticise link in safari

- Click on the share icon (square with arrow)

- Click add to homescreen

Android (chrome)

- Open the plasticise link in google chrome

- Click the 3 dots menu